Terms & Conditions / Privacy Policy



Changed Terms:

- Discoverytrd.com shall have the right at any time to change or modify the terms and conditions applicable to member’s use of Discoverytrd.com, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use.

- Any changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on Discoverytrd.com, or by electronic or conventional mail, or by any other means by which members obtain notice thereof. Any use of Discoverytrd.com by members after such notice shall be deemed to constitute acceptance by members of such changes, modifications or additions.

 

Order Processing / Shipping:

- Once the shipment is picked up by the courier, our liability ends. If the shipment is lost or damaged from this point afterwards, we will not take any responsibility.

- Shipments will not come with any standard insurance.

- All sales are final. No refund or exchange will be issued.

- We will not be responsible for any import duties or VAT, or any similar costs.

- Please allow up to 10 business days for us to process your order.

- Due to the nature of wholesale business, we may not be able to fulfill your orders 100% of the time.

 

Payment:

- You will be responsible for any service charges arising from the transaction.

- We will only credit the exact received amount to your account.

- We will not be responsible for any delays or errors caused by the banking system.

- We accept USD and HKD only.

   

Limited Warranty Coverage:

- Our standard warranty period is 14 days. It starts from the date it is shown as “delivered” according to the courier. To be covered, you must report the fault to us within 14 days.

- Our warranty services cover only manufacturing defects. We have the right to make the final decision on whether a repair process should be issued under any circumstances or situation. We have the right to decide whether we repair, replace or refund.

- You will be responsible for the cost of shipping the product to us. You will be responsible for the product’s safe return to us.

- The repair process may take up to 30 business days.

- All returns must be approved by us. All unknown returns will not be processed.

- Network dependent features or firmware related issues will not be covered. Except for memory card, our limited warranty will not cover accessories.

- We have the right to decide which shipping method to use when we return the product to you.

 

Extended Warranty:

- Eligible products: Selected mobile phones, compact cameras, and compact camcorders. We have the final right to decide which products are eligible.

- We will be responsible for all repair and inspection costs if the product is determined to be faulty (manufacturing fault). We will also be responsible for the cost of shipping the product back to you.

- If we’re unable to repair the faulty product, then we will either provide you with a brand new replacement or a refund of the original product price.

- The repair process may take up to 30 business days.

- The warranty period is 1 year. It starts from the date it is shown as “delivered” according to the courier. To be covered, you must report the fault to us within 1 year.

- Our warranty services cover only manufacturing defects. We have the right to make the final decision on whether a repair process should be issued under any circumstances or situation. We have the right to decide whether we repair, replace or refund.

- You will be responsible for the cost of shipping the product to us. You will be responsible for the package’s safe return to us.

- All returns must be approved by us. All unknown returns will not be processed.

- Network dependent features or firmware related issues will not be covered. Except for memory card, our limited warranty will not cover accessories.

- We have the right to decide which shipping method to use when we return the product to you.

 

Prices:

- Prices are subjected to change without prior notice.

- All prices are in USD.

- We reserve the right to modify our prices at any time.

 

Product Compatibility:

- We will be not be responsible for any network depended features or firmware related issues. Please be aware not all our products are designed for your region.

- We only guarantee our products to have English screen menus. Please be aware we do not have an obligation to provide English manuals to you.

- You may request additional languages or firmwares. We do not guarantee your requested language version, firmware version or color must be available at the same price.

 

Our Liability:

- We will not be responsible for any personal injuries or damage caused by the delivered product.

- We will not be responsible for any product recalls.

- We will not be responsible for providing technical support for the products.

 

Privacy Policy:

- Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

- The primary use of your personal information, other than directly in connection with a purchase, is to efficiently provide you with personalized, relevant information. We also use registration information to let you know about new features or other offers of interest from us and to address customer service needs and requests.

- We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone, in accordance with the user's wishes.

- Discoverytrd.com will not disclose your personal information provided in connection with membership registration or purchases, except with your knowledge and consent as described in this Privacy Policy or as may be required by law, or to protect the rights or property of Discoverytrd.com.

- We will not, except as may be required by law, share with any other party your password or payment information. We may also share information about you (including name, email address, phone number, and postal address) to our marketing partners or other companies with whom we have a commercial relationship so they may contact you about information and services that we feel you would benefit from.

- Discoverytrd.com takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.

- Should you have other questions or concerns about these privacy policies, please send us an email at support@discoverytrd.com.

 

 

 

Last updated on February 27, 2009.

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